Connected Shoppers Report

Connected Shoppers Report

 

Salesforce surveyed 2,400 shoppers and 1,125 retail leaders to learn about the consumer shopping trends shaping the industry.

Discover:
  • How digital experiences and tools are changing brick-and-mortar shopping
  • How retailers plan to use data to engage shoppers
  • Why customer service is the unsung hero of loyalty

Want a sneak peek? Check out some key insights in the interactive dashboards below.

 
 
 

About the sponsor: 

Salesforce is the customer company. Salesforce empowers companies of every size and industry to connect with their customers through the power of AI + data + CRM. Customer 360, the complete suite of products, unites your sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, so that your company can become a customer company, too. For more information, visit: www.salesforce.com/au.