Your Guide to Greater Efficiency, Lower Costs, and Happier Customers

Seventy-eight percent of service agents find it difficult to balance speed and quality. And with 48% of customers switching brands for better service, the pressure is on for businesses to solve that challenge. 

Our new guide, powered by Salesforce’s largest State of Service survey to date, shares how you can improve customer satisfaction, boost efficiency, and lower costs in the contact center by:

• Connecting data for a more complete view of the customer
• Empowering customers to find answers on their own through self-service
• Personalizing every conversation to build customer loyalty

Learn how modern contact centers can boost efficiency while lowering costs.