The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

Some leaders will face tough budgeting decisions in 2023 whilst others will have those decisions passed down. Either way, we’ll all need to make it work for our customers.

That’s why we’ve broken down some of the top challenges you may face in the coming year and will address them in this editorial series over the next few weeks. We’ll also suggest actions you can take now or in the near term to meet these challenges.